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    Warranties
    and Repair

     

    Bluum SHIELD℠ is here to protect your technology investments.

    The Coverage You Need, When You Need It

     

    Today’s learning environments require more devices than ever before. Bluum SHIELD℠, an OEM warranty extension, helps keep your device pool up and running, so students and teachers have the access they need, rain or shine.

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    10-Day or Less Repair Turnaround (+ Shipping)

    Learning won’t wait. Get your covered devices repaired and back in hand within 10 days (plus shipping in both directions).

    Check Your Repair Status

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    Unlimited Component Failure Repairs

    Make technical difficulties less frustrating with limitless protection against hardware bugs and crashes.

    File a Claim

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    Customizable Coverage

    Flexible options range between 1-4 years of OEM coverage, plus accidental damage protection and battery replacement plans cover you for countless kinds of accidents.

    View Plans

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    24/7 Customer Support

    Every SHIELD℠ warranty comes with round-the-clock access to the SHIELD℠ Customer Service Portal to reduce your device downtime.

    Get Support

    The Bluum SHIELD℠ Difference

    Bluum offers one of the most comprehensive device warranties in the industry.  Why?  Because if the device doesn’t work, students can’t access learning. So we guarantee a solution, fast.  

    Streamlined and Convenient Service

    Bluum coordinates all repair services on your behalf for devices covered under the original OEM warranty. No third parties, no heavy lifting.

    Always Free Repairs and Shipping

    All repair and shipping costs are included in your warranty. Bluum’s $0 cost of ownership guarantee means no deductibles, fees, or hidden charges.

    OEM-Certified Technicians

    Our OEM-certified technicians do every job to manufacturer specifications. You and your students can count on us to get the job done right.

    We'll Help You Find Your Perfect Protection Plan

     

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    Talk to a Specialist

     

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    More Ways to Create a Safe and Protected Learning Environment

    Cybersecurity Protection

    Keep your students, devices, and data safe.

    Take the Assessment

    Technical Support

    Take the hassle out of technology management.

    Learn More

    Buyback Programs

    Make the most of your investment through the entire product lifecycle.

    View Options

    Frequently Asked Questions

    Do plans include unlimited claims?

    Yes, all SHIELD℠ Protection Program plans cover unlimited claims for accidental damage.

    How do I submit a claim?

    Existing customers can use the customer service portal to look up serial numbers and request warranty service (RMA) without an account number. Your account manager can help you set up an account to access additional information about your plan.

    Is the shipping covered both ways and are boxes provided?

    Yes, when you submit a claim, Bluum sends a prepaid shipping label to send your device(s) in for repair. If you require a box, just ask. We provide boxes – free of charge - for single device and multi-device shipments.

    Can a SHIELD℠ warranty be added to existing devices?

    Yes, Bluum can add SHIELD℠ to existing devices. The devices need to be less than one year old and in full working order. Before the warranty can take effect, you must provide the serial number(s) of the devices to be covered, and in some cases, a signed affidavit confirming all devices are in working order. Contact your Bluum technology advisor for more information.

    Does the SHIELD℠ warranty come with a case?

    Yes. Protective cases vary based on model and availability. Contact your Bluum technology advisor with any further questions.

    What are the SHIELD℠ terms and conditions?

    You can find the SHIELD℠ terms and conditions in this document.