How We Support You
Bluum has one of the largest technical support teams in the industry, which means we have the resources to efficiently resolve issues of any scope, and ensure that your technology is always ready for teaching and learning.
World-Class Response
We use the Net Promoter Score® System to measure the customer experience based on survey feedback. Our team has an 82 rating out of 100, based on 1000+ responses.
Budget-Friendly Service
All phone, email and chat support is free. On-site visits can be billed per instance or paid for via a service contract.
Rapid Response Times
Expect to receive service within eight business hours. We’re able to take care of most other customers within two to five business days. If a technician is available, we can dispatch them to your location ASAP.
