<img height="1" width="1" src="https://www.facebook.com/tr?id=5270442586339273&amp;ev=PageView &amp;noscript=1">

How We Support You

Bluum has one of the largest technical support teams in the industry, which means we have the resources to efficiently resolve issues of any scope, and ensure that your technology is always ready for teaching and learning.

Green monochromatic ribbon icon

World-Class Response

We use the Net Promoter Score® System to measure the customer experience based on survey feedback. Our team has an 82 rating out of 100, based on 1000+ responses.

Green monochromatic paper contract with pencil icon

Budget-Friendly Service

All phone, email and chat support is free. On-site visits can be billed per instance or paid for via a service contract.

Green monochromatic headset with a chat bubble in the middle

Rapid Response Times

Expect to receive service within eight business hours. We’re able to take care of most other customers within two to five business days. If a technician is available, we can dispatch them to your location ASAP.

Frequently Asked Questions

How can I purchase a service contract?

We can put you in touch with a Service Contract Specialist who will work with you to come up with a custom service plan to meet your needs.

How can I monitor the status of my service ticket?

Bluum’s customer service portal gives you access to submit support tickets and view their status, as well as contacting our team about issues that need more frequent updates.